Catt Spindle received my call on a Wednesday afternoon, flew out that Friday night, ground 2 of our spindles on Saturday, got back on a plane that night in time to watch the Super Bowl on Sunday. One week previously I had a local person grind those very same spindles and it was a disaster. I decided on a long distance solution and could not have been more pleased. Our spindles are literally as good as new! Even with the travel expenses, the cost difference was minimal. This should be your first and last call.